MAU5 COMMUNITY FAQ
we'll update this page in the future as the questions roll in!
What is this?
This is an online space for Joel to talk to and share with the horde.
What’s the deal with the membership levels?
Soooo…. This is how it works.
Limited access including home, stream (view only) and event pages
Digital Only - Monthly
• Unlimited access for $4.99 per month
- access to deadmau5's gameplay with commenting, AMAs, or other live videostreams
- first teasers of releases of new music, videos and other content directly from deadmau5
- ability to chat with deadmau5 in the forums
- first access to exclusive merchandise
- first access to ticketing and experience opportunities
- discounts on merchandise
Digital + Merch - Yearly
• Unlimited access for $49.99 per year
- all of the perks in the Digital Only package
- exclusive merch item mailed to you (t-shirt, hat, or other item)
- exclusive perks at events (chances to get ticket upgrades, meet and greets, after-parties, etc.)
Please note: Subscription automatically renews unless auto-renew is turned off at
least 24-hours before the end of the current period.
Your iTunes account will be charged for renewal within 24-hours prior to the end of
the current period, at the same price point listed above.
Subscriptions may be managed by the user and auto-renewals may be turned off
by going to the user's iTunes Account Settings anytime after purchase.
No cancellation of the current subscription is allowed during active subscription
period. Any unused portion of a free trial period, if offered, will be forfeited when
the user purchases a subscription.
******What about android?
Can I purchase a Membership for a friend or family member?
Yes, you can purchase a membership for someone else on the membership sign up page. You can purchase as many as you would like for friends or family members, but each sale has to be processed one membership at a time.
What are coins and how are they used?
(mau5)coins are earned for performing various activities on the site, like taking aquiz or liking a news article. The more you interact in the community, the more coin you collect. Collecting coin is how to increase your status on the app and go from Bronze all the way up to Platinum level!
Who is “mau5mod"?
The mau5mods are Joel’s team that help get news out and are generally hanging out in app. They’ll try and help if they can, but they’re not customer services ;)
When will I be charged?
You will be charged immediately on placing your order.
Why was my payment declined?
Payments can be declined for a number of reasons. Please contact customer service for support at[email protected].